Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services

Estimated value

465,000,000 EUR

Framework Amount

155,000,000 EUR

Location

Tender timeline

Contract concluded

November 15, 2024

Issued

November 19, 2024

Winner found

November 19, 2024

Published

November 20, 2024

Nature of work

Call centre

CPV codes:

Forms
22820000
Document management system
48311100
Imaging and archiving system
48329000
Patient-administration system
48814200
Postal services
64110000
Postal services related to letters
64112000
Postal services related to parcels
64113000
Mail delivery services
64121100
Telecommunications services
64200000
Telephone and data transmission services
64210000
Telephone switchboard services
64214200
Helpdesk and support services
72253000
Helpdesk services
72253100
Data services
72300000
Data-processing services
72310000
Data entry services
72312000
Optical character recognition services
72312200
Data capture services
72313000
Data analysis services
72316000
Data management services
72322000
Document management services
72512000
Documentation services
79131000
Market research services
79310000
Survey services
79311000
Survey design services
79311100
Survey conduction services
79311200
Telephone survey services
79311210
Feasibility study
79314000
Customer services
79342300
Customer survey services
79342310
Business and management consultancy and related services
79400000
Business and management consultancy services
79410000
Business development consultancy services
79411100
Office-support services
79500000
Telephone operator services
79511000
Call centre
79512000
Archiving services
79995100
Records management
79996100
Scanning and invoicing services
79999000
Scanning services
79999100
Invoicing services
79999200
Health services
85100000
Hospital support services
85112000
Archive destruction services
92512100

Summary

Ireland seeks to establish a Multi-Supplier Framework Agreement for Managed Business Process Support Services. This includes Contact Management, related Administrative Services, and incidental CRM, Market Survey, Postal, Payment Processing, Appointment Scheduling, Data Management, and Document Management Services. The framework is divided into two lots based on contract value: Lot 1 (≤ €2 million) and Lot 2 (€2-€15 million). The total estimated value is €155 million.

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PAS121F-02-002 Proj000008844 RFT for Market Research Consultancy Services for the Department of Tourism, Culture, Arts, Gaelteacht, Sport and Media (DTCAGSM)	7/12/2024
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MSO016F-C4-012 - Managed Print Services for Kildare County Council	4/20/2024
MSO016F-C3-004 - RFT for the provision of Managed Print Services for Cork City Council	4/20/2024
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Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services

Estimated value

Framework Amount

Location

Tender timeline

Nature of work

Summary

Buyer

Winners

Description

Lot 1: Contact Management and Related Administrative Services: For estimated contract values between €50,000 and ≤ €2 million

Lot 2: Contact Management and Related Administrative Services: For estimated contract values between €2 million and €15 million

Lot 3: Contact Management and Related Administrative Services: For estimated contract values ≥ €15 million

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Procurement documents

Relevant tenders from The Office of Government Procurement