Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services

Geschätzter Wert

465,000,000 EUR

Rahmenbetrag

155,000,000 EUR

Standort

Ausschreibungszeitplan

Vertrag abgeschlossen

November 15, 2024

Ausgegeben

November 19, 2024

Gewinner gefunden

November 19, 2024

Veröffentlicht

November 20, 2024

Art der Arbeit

Call-Center

CPV-Codes:

Formulare
22820000
Dokumentenverwaltungssystem
48311100
Darstellungs- und Archivierungssystem
48329000
Patientenverwaltungssystem
48814200
Postdienste
64110000
Briefpostdienste
64112000
Paketpostdienste
64113000
Postzustellung
64121100
Fernmeldedienste
64200000
Fernsprech- und Datenübertragungsdienste
64210000
Telefonzentraldienste
64214200
Help-Desk und Unterstützungsdienste
72253000
Help-Desk
72253100
Datendienste
72300000
Datenverarbeitung
72310000
Dateneingabe
72312000
Optische Zeichenerkennung
72312200
Datenerfassung
72313000
Datenanalyse
72316000
Datenverwaltung
72322000
Dokumentenmanagement
72512000
Dokumentationsdienste
79131000
Marktforschung
79310000
Umfragen
79311000
Umfragengestaltung
79311100
Durchführung von Umfragen
79311200
Telefon-Umfragen
79311210
Durchführbarkeitsstudie
79314000
Kundendienst
79342300
Kundenbefragung
79342310
Unternehmens- und Managementberatung und zugehörige Dienste
79400000
Unternehmens- und Managementberatung
79410000
Beratungsdienste im Bereich Wirtschaftsförderung
79411100
Bürohilfsarbeiten
79500000
Telefonistendienste
79511000
Call-Center
79512000
Archivierung
79995100
Aktenführung
79996100
Scanning und Rechnungsstellung
79999000
Scanning
79999100
Rechnungsstellung
79999200
Dienstleistungen des Gesundheitswesens
85100000
Unterstützung von Krankenhäusern
85112000
Archivzerstörung
92512100

Zusammenfassung

Ireland seeks to establish a Multi-Supplier Framework Agreement for Managed Business Process Support Services. This includes Contact Management, related Administrative Services, and incidental CRM, Market Survey, Postal, Payment Processing, Appointment Scheduling, Data Management, and Document Management Services. The framework is divided into two lots based on contract value: Lot 1 (≤ €2 million) and Lot 2 (€2-€15 million). The total estimated value is €155 million.

Auftraggeber

Gewinner

Beschreibung

Melden Sie sich an, um alle Ausschreibungen zu sehen

PAS138F Multi Supplier Framework Agreement for the provision of Business, Management and ICT Consultancy Services	30.1.2025
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CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops	16.12.2024
FWF035F - Prior information Notice for the provision of Confidential Shredding Services the Irish Public Sector.	8.11.2024
PAS120F-04-015 Proj000009492 RFT for the provision of Procurement Consultancy Services for the Food Safety Authority of Ireland (FSAI)	16.7.2024
PAS121F-01-020 Proj000009159 RFT for provision of Market research Consultancy Services for the Department of Housing (Housing Affordability Unit)	12.7.2024
PAS121F-02-002 Proj000008844 RFT for Market Research Consultancy Services for the Department of Tourism, Culture, Arts, Gaelteacht, Sport and Media (DTCAGSM)	12.7.2024
MSO016F C4-0010 MC FOR MANAGED PRINT SERVICES FOR WICKLOW COUNTY COUNCIL	23.5.2024
IPS017F: Multi Supplier Framework Agreement for the provision of External ICT Technical Support Services (provided by a Team of ICT Resources)	2.5.2024
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Mini Competition for Managed Print Services for Louth County Council	20.4.2024
MSO016F C3-005 MC for Managed Print Services for Cork County Council	20.4.2024
THR073F: Employee Assistance Services to the Public Sector	20.4.2024
Request for Tenders for the provision of School Stationery Kits and distribution nationally under the European Social Fund (ESF plus) Food and Basic Materials SSB050C	20.4.2024
FSU072F Multi Supplier Framework for the Provision of Record Management Services	20.4.2024
Mini competition for Managed Print Services for Longford and Westmeath Education and Training Board.	20.4.2024
MSO016F-C4-012 - Managed Print Services for Kildare County Council	20.4.2024
MSO016F-C3-004 - RFT for the provision of Managed Print Services for Cork City Council	20.4.2024
Multi Supplier Framework Agreement for the provision of External ICT Technical Support Services (provided by individual Technical ICT Resources) IPS016F	20.4.2024
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Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services

Geschätzter Wert

Rahmenbetrag

Standort

Ausschreibungszeitplan

Art der Arbeit

Zusammenfassung

Auftraggeber

Gewinner

Beschreibung

Lot 1: Contact Management and Related Administrative Services: For estimated contract values between €50,000 and ≤ €2 million

Lot 2: Contact Management and Related Administrative Services: For estimated contract values between €2 million and €15 million

Lot 3: Contact Management and Related Administrative Services: For estimated contract values ≥ €15 million

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Ausschreibungsdokumente

Relevante Ausschreibungen von The Office of Government Procurement